Entrepreneurship 2 Essay Example | Topics and Well Written Essays - 2750 words

Entrepreneurship 2 - Essay Example Although actually I believe in my efforts and try to take advantage of opportunities, I can admit that sometimes I tend to think that there is my destiny programme in the universe that rules my life. But now I know that my relatively low level of the Locus of Control can be a barrier to my entrepreneurial aspiring, so I should learn to exert more control over my life and to increase my personal responsibility in achieving success in the context of solving my problems. I should also pay more attention to development of my creativity, improving imagination and an ability to see different perspectives of ordinary things. I consider my company attracts and keeps entrepreneurial talents thanks to two main principles of its business – to give the opportunity for personal growth to each employee and to enhance personal capabilities through building and development of the team. Each person in our company feels that the company’s success depends upon successes of each of us and vice versa. Amabile (1998) asserts that creativity takes place when expertise, creative-thinking skills, and motivation join together. In my company all three necessary components are established. In spite of that my business (a coffee shop) comprises much of routine, a creative atmosphere is provided thanks to challenges that are regularly given to staff, e.g. a contest in finding a best solution to attract of our ex-customers or to make suggestions for a seasonal menu. New ideas from the personnel are encouraged by our managers, especially if the ideas help to improve customer services. I think our good open-minded creative climate is also provided by the team that consists of people with diverse expertises and backgrounds – it helps us to gain different views and to synthesize them in new, sometimes unusual ideas. 2. I understand causes of the problem. The famous Kiplings â€Å"six

Measuring the releationship between employees and patients Essay

Measuring the releationship between employees and patients satisfaction - Essay Example . . . . . . . . . . . . . . 9 1.2. Hypotheses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.3. Significance of the Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1.4. Theoretical Framework of the Study. . . . . . . . . . . . . . . . . . . . . . . . . 10 1.5. Scope and Delimitation of the Study. . . . . . . . . . . . . . . . . . . . . . . . . 11 1.6. DEFINITION OF TERMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 2. RELATED LITERATURE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.1. Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.2. Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2.3. Customer Satisfaction and Strategic management. . . . . . . . . . . . . . . 17 2.4. Sociality and Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . 18 2.5. Staff Training and Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . 18 2.6. Surveys and Scales for Quality Development. . . . . . . . . . . . . . . . . . 19 2.7. Customer Focused Organizational Culture. . . . . . . . . . . . . . . . . . . . 20 2.8. Stress and Improving Employee and Customer Satisfaction. . . . . . 22 2.9. Human Capital. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 2.10. Latest Developments in Health Care. . . . . . . . . . . . . . . . . . . . . . . 25 2.11. Team work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3..METHODOLOGY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... The results revealed that the percentage level of the employees satisfaction is 66 with a category of slightly satisfied. The percentage level of inpatient satisfaction is 92 with a category of very satisfied. The percentage level of outpatient satisfaction is 88 with acategory of satisfied. On the other hand, there was no significant relationship between employee and patient satisfaction at King Faisal Specialist Hospital & Research Centre. There was a very small positive correlation between the employee satisfaction and patient satisfaction. Traditionally, satisfaction, contentment, pleasure, or happiness diverges from person to person, from company to company. Employers however, constantly assess the degree of satisfaction among their clients for advancement, growth, productivity, and maintenance of a market share.